Terms of Service & Engagement
Effective Date: September 23, 2026. Governing technical infrastructure engagements executed by KiteTap Engineering.
1. Nature of Engagement (Technical Service-Only)
KiteTap is a technical engineering studio and infrastructure implementation partner. KiteTap is not a SaaS vendor, email sending platform, or managed service provider. All deliverables are deployed directly onto infrastructure, domains, and cloud accounts owned and paid for by the Client.
2. 100% Client Direct Asset Ownership
The Client retains exclusive, unencumbered ownership of: (a) all secondary and primary domain names; (b) all DNS zones and records (SPF, DKIM, DMARC, MX); (c) all cryptographic private and public keys; (d) all cloud VPS instances and self-hosted Warmbly databases; and (e) all inbox provider subscriptions. KiteTap holds zero residual access post-sprint and transmits all credentials via 1Password.
3. Zero Warranty on Dynamic Third-Party ISP Algorithms
Email deliverability is governed by proprietary, non-public, and constantly shifting algorithms operated by third-party Internet Service Providers (Google LLC, Microsoft Corporation, Yahoo! Inc., Apple Inc., and Spamhaus). KiteTap warrants strictly that configurations conform to published Internet Engineering Task Force (IETF) RFC specifications (RFC 5322, RFC 7208, RFC 6376, RFC 7489). KiteTap makes no guarantee, express or implied, regarding specific inbox placement percentages, open rates, or third-party algorithmic scoring.
4. Direct Infrastructure Costs & Pass-Through
All infrastructure fees (VPS hosting, domain registrations, mailbox subscriptions, and MillionVerifier credits) are billed directly by the respective providers to Client billing credentials. KiteTap does not mark up third-party software or collect undisclosed affiliate commissions on client infrastructure.
5. Limitation of Liability
In no event shall KiteTap's total liability arising out of or related to this engagement exceed the total fees paid by Client under the applicable invoice. KiteTap shall not be liable for consequential, incidental, or lost profit damages resulting from ISP policy changes, recipient spam reports, or domain blocklisting.
6. Governing Law & Arbitration
These terms are governed by the substantive laws of India. Any disputes arising hereunder shall be resolved by binding arbitration in Bengaluru, Karnataka, India in accordance with the Arbitration and Conciliation Act, 1996.